Refund policy

This official policy governs all return, refund, exchange, damaged/incorrect item, cancellation and warranty claims for all purchases made through Varieties De, including domestic orders within the United States and international orders shipped from the United States to Portugal, Germany, and Ireland. This policy applies exclusively to women’s apparel products sold by Varieties De.

1) Return Window

You may submit a formal return request within 30 calendar days of delivery confirmation for all domestic (United States) and eligible international (Portugal, Germany, Ireland) orders. Return requests submitted after the 30-day window will not be accepted.

2) Return Eligibility

To qualify for a standard return (excluding defective merchandise or merchant shipping errors), all women’s apparel items must meet the following requirements:

Unused and unworn condition: All garments must be unwashed, unaltered, free of stains, odors, makeup, pet hair, or any signs of wear and use.
Original packaging & accessories: Items must be returned with all original tags, labels, packaging, hangers, and included accessories (if applicable).
Valid proof of purchase: Customers must provide the official order number or purchase receipt for verification.

Defective items or items shipped in error by Varieties De are exempt from the above condition requirements and will be reviewed on a case-by-case basis.

3) Non-Returnable Items

Certain women’s apparel items are final sale and non-returnable to comply with apparel retail hygiene and sales policies. Non-returnable items include all products clearly marked Final Sale / Non-Returnable on the product listing page or at checkout. Final sale status will be explicitly stated prior to purchase, and no returns, refunds, or exchanges will be approved for these items.

4) How to Initiate a Return

Do not ship any items back prior to receiving official return authorization instructions from our team. To start a return request, email our support team at info@varietiesde.com with the following complete information:

Your full order number
Full name and quantity of the item(s) you wish to return
Detailed return reason (size issue, style mismatch, damaged arrival, defective fabric/construction, incorrect item, etc.)
Clear, high-resolution photos of the item and original packaging (required mandatory for damaged, defective, or incorrect item claims)

Our customer service team will review your request and respond with official return guidelines within 1–2 business days during standard service hours.

5) Return Shipping Costs & Fee Responsibility

Standard Non-Defective Returns (Change of Mind, Wrong Size/Style, Accidental Order)

This clause applies to all US domestic orders and international orders to Portugal, Germany, and Ireland for non-defective apparel returns:

Customer responsible for return shipping fees: The customer bears all shipping, handling, customs, and carrier fees associated with returning items to our US warehouse.
Varieties De does not offer free return shipping for voluntary non-defective returns unless a written exception is explicitly provided by our customer service team.
We strongly recommend using a fully trackable, insured shipping service for all return shipments. The customer retains full responsibility for the return package until it is physically received, inspected, and confirmed by our warehouse team.

Original Outbound Shipping Charges

All outbound shipping fees paid at checkout (for US domestic or international shipments to Portugal, Germany, Ireland) are non-refundable once the order has been processed and shipped.
Orders that qualified for complimentary free outbound shipping have no shipping fees eligible for refund.

Damaged / Defective / Incorrect Item Returns (Merchant Error)

For items received damaged, defective, or incorrectly shipped by Varieties De (valid for US, Portugal, Germany, Ireland orders): After our team reviews and verifies your photo evidence and claim, we will provide official return instructions and a tailored resolution, including but not limited to prepaid return labels, free replacement merchandise, full/partial refunds, or alternative solutions. Do not ship items back without written official instructions from our support team.

Refused Delivery / Incorrect Shipping Address

If an order shipment is refused by the customer or returned to sender due to an incorrect/incomplete shipping address provided at checkout (for all domestic and eligible international orders), all carrier return fees, customs return charges, and additional re-shipping costs will be deducted from any applicable refund (where legally permitted). The order will also be subject to full return eligibility review before any refund or exchange is processed.

6) Damaged / Defective / Incorrect Merchandise Claims

If your women’s apparel item arrives damaged, defective in construction/fabric, or does not match your ordered product (applies to all US, Portugal, Germany, Ireland deliveries), you must complete the following steps:

Contact our customer support team within 48 hours of delivery confirmation
Submit clear photos of the defective/damaged item, fabric flaws, construction issues, and original shipping packaging

Our team will conduct a full review and provide a resolution (refund, replacement, or store credit) in accordance with our policy.

7) Refund Processing Timeframe

Once your returned item is received, inspected, and fully approved by our warehouse team (or your refund claim is otherwise verified and approved), all refunds will be processed back to your original payment method.

Standard processing timeline: Refunds are issued within 10 business days of formal approval. Please note that your bank, credit card issuer, or payment platform may require additional processing time to post the refund to your account, which is outside of our operational control.

8) Exchanges

We offer product exchanges for eligible women’s apparel items for all US domestic and international orders to Portugal, Germany, and Ireland. All exchange requests are subject to product stock availability, full return eligibility review, and compliance with this policy. To request an exchange, contact our support email with your order number and desired replacement item details.

9) Order Cancellations

To cancel your order, please email our team at info@varietiesde.com at your earliest convenience. We will process full refunds for all unshipped orders immediately upon review. If your order has already been shipped (domestic or international), please contact our team promptly to initiate a standard return process once you receive your order.