Shipping policy

This policy explains where we ship, shipping fees, order processing, delivery estimates, order changes/cancellations, and delivery issue handling for orders placed on varietiesde.com.

1) Shipping Destination

We ship to the United States, Portugal, Germany and Ireland.

We do not offer shipping to any other countries or regions at this time.

2) Shipping Fees (Standard Shipping)

We apply separate shipping rate rules for US domestic orders and European international orders (Portugal, Germany, Ireland), based on order subtotal in local displayed currency.

US Domestic Orders (USD)

Free standard shipping on all orders totaling $175 USD or more.

A flat rate of $35 USD standard shipping fee will be charged for orders under $175 USD.

European Orders (Portugal, Germany, Ireland) (EUR)

Free standard shipping on all orders totaling €175 EUR or more.

A flat rate of €35 EUR standard shipping fee will be charged for orders under €175 EUR.

Final shipping cost will be clearly displayed on the checkout page prior to payment confirmation according to your shipping country and corresponding currency rule.

3) Order Processing Time

Orders are normally processed within 1–2 business days (excluding weekends and official public holidays).

Processing steps include order verification, quality check, garment packing and courier pickup.

4) Estimated Delivery Time

Estimated transit time is 3–7 business days after the order is dispatched.

Delivery schedules may be affected by courier workload, extreme weather, holiday shopping peak periods, customs clearance for EU shipments and local regional logistics restrictions.

5) Shipping Carriers & Delivery Methods

For US domestic orders, we use mainstream carriers including USPS, UPS and FedEx, and regional logistics partners when necessary.

For international shipments to Portugal, Germany and Ireland, we work with trusted cross-border courier and freight providers.

Carrier will be automatically assigned based on package dimension, weight, delivery address and service availability. We are unable to guarantee a specific courier for individual orders.

Tracking numbers will be sent to your registered email once the parcel is shipped. Tracking activity may take 24–48 hours to refresh after the carrier’s initial scan.

6) Tracking

Tracking information will be issued right after shipment.

Please allow 24–48 hours for tracking data to sync and show movement on the courier system.

7) Order Changes & Cancellations (Before and After Shipment)

To modify details or cancel your order, please email us promptly at info@varietiesde.com with your full order number.

Before shipment: If the order has not been processed or dispatched, we will attempt to cancel it for you. Approved cancellations will trigger a refund to your original payment account (refer to our Return & Refund Policy for refund processing timeline).

After shipment: Once the package is in transit, cancellation is no longer available. You may submit a return request after receiving the goods subject to our return policy rules.

If the parcel is returned to our warehouse caused by wrong/incomplete shipping address or recipient refusal to accept delivery, the incurred return shipping cost and original outbound shipping fee will be deducted from your refund.

8) Damaged, Defective, or Incorrect Items (Delivery Issues)

Kindly inspect your apparel package immediately upon receipt.

If items arrive damaged, defective, wrong size/wrong style, please contact us within 48 hours after delivery via info@varietiesde.com.

Please attach the following materials for quick verification:

Your order number
Clear photos of the defective/wrong merchandise
Photos of outer packaging and shipping label
Short written description of the problem

After our review, we will arrange appropriate solutions including replacement, partial/full refund or other feasible remedies.

9) Shipping Exceptions & Delays

We strive to adhere to the estimated delivery window, yet delays may happen due to uncontrollable factors such as severe weather, courier operational breakdowns, year-end shopping rushes, remote area restrictions, and EU customs inspection hold-ups.

If tracking stops updating for a long time, or the system marks the package as delivered but you have not received it, reach out to our support team and we will initiate an investigation for you.